Frequently Asked Questions
We know that your time is valuable, so we wanted to make sure that we had a great deal of the most commonly asked questions readily available with answers. Now you can conserve your precious time and find the answer you’re looking for without having to wait for a response. Should you have a question that is unanswered in the list we have, please reach out to us through our contact page and we will get back to you as quickly as we can!
Contact us and we will schedule an appointment to assess the specific needs of you and/or your loved one. This is followed by an in-home visit that allows us an in depth view for recommended services. As a team, we will discuss any modifications to develop a customized care plan. We believe that the care we provide to our clients is a partnership between us and the client and whoever else the client wants to be a part of their team. After a care plan is created, you will help select one of our highly trained team members to meet your needs and be your assigned aide.
Yes, all of our employees are insured and bonded. We also perform annual criminal background checks on all staff members.
Yes. Your involvement is key in the decision-making process to pair you with someone who is compatible for your needs.
Our goal is to establish a long-term caregiving relationship with our clients and their families, which will consistently foster a healthy and strong rapport. However, you are able to request a new caregiver at any time if you desire. If you or your loved one receives many hours of care, multiple time of the week, it may be necessary to assign more than one caregiver.
Yes, you can add or discontinue services as needed. We allow flexibility as situations change. You are also able to discontinue your services with our company at your discretion.
No. Physician orders, pre-authorization, pre-qualification, or certification are not required or needed to request or qualify for our services.
Although we do provide services for people that have insurance coverage, we readily take client that are private pay as well.
Rates are hourly and based on the customized care each individual needs. For an estimated quote, contact our office. Final cost will not be available until the care plan has been established and agreed upon. Changes can be made to the care plan before the client signs and fees are solidified.
We genuinely care about our patient’s health and happiness. Through passion, knowledge, and personal experience, we recognized a need for quality home care services with an affordable price tag. We are a caring group of professionals dedicated to providing quality home care services of the highest caliber. When choosing us, rest assured you are receiving the best care possible from people who care.
No. Monetary payments will never be exchanged between a caregiver and client or their family member for any reason. This is in direct violation of our policy set in place to protect both our clients and our employees. You or an authorized representative will receive an official invoice with instructions on how to make payments to our billing department. Clients and family members will never be asked to pay your caregiver any additional fees. We also ask that clients and their families do not provide caregivers with tips or gifts for any reason.
Begin Receiving Care At Home
Call today or schedule a preferred time for us to call you using the contact form. Please let us know how we may be of assistance so we may understand your needs and develop a plan to care for these needs. We will schedule an in-home visit for a free assessment with you and your family. This visit allows us to meet in person to gather more information and answer questions. We will work together with you, your family, and if needed, your primary care physician to determine the best solutions to your situation. The plan of care provides an overview of the care being provided as well as a plan for caregivers to follow. We always review the plan of care with you and your family and modify it as needed.
Once the plan of care is approved, a caregiver is assigned. We assign a caregiver who will fit your needs and personality. Your newly assigned caregiver will review your plan of care before entering your home. All symptoms and signs of current medical conditions will be highlighted; therefore, caregivers will know to immediately report any changes in your condition so we may promptly notify your primary care physician or medical team. Of course, we understand that matching a caregiver is not an exact science. If there are any concerns regarding an assigned caregiver, we will be more than happy to search and provide a replacement as soon as possible.